Refund Policy

Your consumer rights come first

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Our services must be delivered with reasonable care and skill, be fit for the purpose we describe, and be completed within a reasonable time. If a service falls short, we will put it right or offer a refund, as the law requires. Products must be of acceptable quality and match their description.

Because healing is personal, we cannot promise any particular outcome. Not experiencing a result you hoped for is not, on its own, grounds for a refund, but we always want to hear from you.

At a glance

All prices are shown in US dollars unless stated otherwise.

1:1 sessions

Your session fee includes the session itself and the WhatsApp support that follows. You may reschedule once with at least 48 hours notice. Sessions cancelled or missed with less than 48 hours notice are forfeited. In a genuine emergency, please contact us and we will consider your circumstances with care.

Sessions with other Kanika practitioners or trainee practitioners are subject to that practitioner's own booking and refund terms.

Practitioner training

Enrolling in the 20 week Kanika practitioner training is a commitment to the full training fee, whether paid in full or through the 12 month payment plan. Once your training access is released, change of mind refunds are not available.

• Payment plans: instalments continue for the full term even if you pause or stop the training. If a payment fails and is not resolved within 14 days, your access is paused until your account is up to date.
• Deferral: if life genuinely intervenes, you may request a one time deferral to the next available intake before the halfway point of your training.
• VIP sessions: VIP sessions with Corrie are a separate monthly purchase and are not included in the training fee.

Memberships and monthly offerings

The Kanika practitioner membership, VIP sessions and other monthly offerings renew automatically. You can cancel at any time before your next billing date and you keep access until the end of the period already paid. We do not refund part months.

Masterclasses and digital programmes

Digital offerings are delivered the moment access is released, so change of mind refunds are not available once you have access. If you cannot access content you paid for, contact us and we will resolve it promptly.

Workshops, events and retreats

• Any deposit is non refundable and secures your place.
• Cancel 60 or more days before the start date: refund of all payments except the deposit.
• Cancel 30 to 59 days before: 50% refund of payments made, excluding the deposit.
• Cancel fewer than 30 days before: no refund.
• At any time, you may transfer your place to another person, with our approval.

If Kanika cancels an event, you receive a full refund or a credit to a future event, your choice. We are not responsible for travel or accommodation you booked independently, so we recommend travel insurance.

Physical products

We do not accept change of mind returns on the Kanika Oracle Deck or other physical products. If your order arrives damaged, faulty or not as described, contact us as soon as possible with a photo and we will repair, replace or refund it in line with the Consumer Guarantees Act, including reasonable return postage.

How refunds are paid

Approved refunds are paid to your original payment method within 10 working days, in the currency you paid in. Your bank may take a few further days to process it.

Asking for a refund

Email [email protected] with your name, what you purchased and the reason. We respond within 5 working days. Please speak with us before lodging a dispute with your bank, so we can resolve things directly and quickly. If you are not satisfied, our Complaints Handling Policy sets out your options.